We guarantee to sell high quality natural gemstones. Since we sell our items online, an item shown as available might be bought by someone else and become unavailable at short notice. We therefore reserve the right to cancel any order that we cannot fulfill. We will always endeavor to offer you an alternate item of comparable quality.
We collect our online payments through PayPal. You can make payment using any major credit card. Payment links are highly secure and all your personal information will be transmitted via secure channels. We usually accept only US Dollars / AUD / £ but if you cannot pay by US Dollars / AUD / £, please contact us.
All the items are shipped from Australia. We charge US$25/- for shipping, handling and insurance via Australia Post. A tracking number will be given for you to track the shipment. The shipment will be delivered within 7-12 working days. Items valued at USD130/- or less will be shipped by registered post and those exceeding that amount will be shipped by priority mail with insurance. Alternatively, we can FedEx the shipment, but it will cost USD80/-. Also if you have a FedEx account, you can send us your account details and we charge USD40/-only for handling and insurance. You can pay the shipping charges directly to FedEx.
We also undertake orders by telephone or through email. Please visit our Contact Details page for information.
100% customer satisfaction guaranteed. We offer a 7-day money back guarantee for all items. This warranty covers defects only and expressly excludes coverage for excessive wear and tear, physical or accidental abuse, loss and theft. For a full refund or exchange, merchandise must be sent within 7 days of receipt, in its original condition and in the original packaging, accompanied by proof of purchase and the appraisal. We charge a handling fee of US$40/- + shipping and insurance cost when returning items. with your order number. We will not accept returns due to misrepresentation of colour as the exact colour of the stone cannot be produced in photographs. Colours may also vary depending on your monitor's graphics settings, display adapter, age, defects, etc.
We usually ship all items within 48 hours of receipt of the full payment. Every item is shipped with an invoice and a brief appraisal. If you need any item to be couriered, you have to make a request and pay an additional sum specified by us. Orders will usually be delivered within 1-2 weeks anywhere in the world.
All our products are 100% natural - we do not deal in diffusion, synthetic or any kind of man-made stone. The images on our website have not been enhanced to show a different quality. All pictures you see are raw photographs of the gemstone. However, the picture size does not represent the actual size and it is usually magnified. We guarantee that we will provide you with enough information to find out in advance what you are purchasing from us.
We ensure the highest security of your personal information. Whenever you submit sensitive information, it will be transmitted securely. Your personal information will not be given or sold to third parties for profit or otherwise. Such information will be stored in our databases for only as long as necessary. However, we use your contact information to send you our promotional material. If you do not wish to receive such material, please inform us by email.